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Shipping Policy

Because items are created when ordered, the shipping time may take a little longer than other companies who have items already in stock. Usually you will receive your order within a week or two. However, sometimes there are delays up to a month because of the current pandemic and if the weather is bad. Thank you for understanding. If you have any questions, please email info@oddhand.com.

Contact Us

Usually we prefer people to email us or use the contact form, but if it is something urgent, you may call us at 631-318-0818.

Refund Policy

Any claims for misprinted / damaged / defective items must be submitted within s weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than four weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you would like to file a claim, please email info@oddhand.com.

Cancellation / Return / Exchange Policy

Cancellations will only be allowed if you cancel your order before we have started processing it. We do not refund orders for buyer’s remorse. If you choose to exchange a product for a different size, the original item must be returned within four weeks and in brand new condition. You are responsible for the return shipping cost. To cancel an order or make an exchange, please email info@oddhand.com.

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